PEP's Mike Henshaw a regular with Britsh Dealer News

Did you know PEP's Mike Henshaw writes a regular column for #BritishDealerNews? Mike has extensive experience in the motorcycle world and has worked, or is working with, some of the major marques, including #HarleyDavidson and #Kawasaki. His column is called Moneymaker and covers best practices to maximise sales, aftersales and revenue - that's what it's all about!

PEP’s Mike Henshaw sings for his supper at VW India Retail Excellence presentation!

"The evening of 8th August 2017 saw the finale of our first Volkswagen Retail Excellence Program in India. A wonderful evening and dinner event hosted in Goa by the VW India senior management team, which saw the first intake of delegates receive a certificate acknowledging their considerable efforts over the last year.  The development program was designed to provide coaching for senior Dealer Principals and business owners across...

PEP Automotive Announces Corporate Identity Rebrand..

We work in an industry that can't afford to sit on its laurels; we all understand that the automotive industry is dynamic and competitive. And, as consultancy, training and business development specialists to the automotive industry we're all about helping our clients to keep ahead of the game - challenging preconceptions, the way things have been traditionally done, always looking for continuous improvement and ways to stand out from...

Up Sell by Getting Underneath

If you are going to up sell in the service department you may as well take a good look at the customer's car! Here in Delhi, the dealer puts the car on a ramp to look for opportunities for extra work before it comes into the workshop. As you can see from the images, the workshop was very busy during my visit, and all of this in 40 degrees of heat ! Not surprising then, that many of the day's tasks were Air Conditioning related.