Average UK Car Age 8.1 Years

This morning’s ‘news’ that there are now nearly 38 million cars on the road in the UK and that their average age is now 8.1 years will not come as a surprise to the average student of the motor industry and its many tributaries. Manufacturers have, for years now, been building ever more robust and reliable vehicles and a few of them are providing OEM warranties to show their confidence.  The social imperative, so...

UK's Biggest Car Dealer focus on used vehicles

The value of the used car business to franchised retailers in the UK is well known and exploited by all sectors. Pendragon’s statement is one in a long line of similar pronouncements from other PLC groups. It does, however, question the position of the fine line between ‘new’ and ‘nearly new’. Trevor Finn mentions pre-registrations in his report and, of course, as they become defined as used cars, they are...

PEP's Mike Henshaw a regular with Britsh Dealer News

Did you know PEP's Mike Henshaw writes a regular column for #BritishDealerNews? Mike has extensive experience in the motorcycle world and has worked, or is working with, some of the major marques, including #HarleyDavidson and #Kawasaki. His column is called Moneymaker and covers best practices to maximise sales, aftersales and revenue - that's what it's all about!

PEP’s Mike Henshaw sings for his supper at VW India Retail Excellence presentation!

"The evening of 8th August 2017 saw the finale of our first Volkswagen Retail Excellence Program in India. A wonderful evening and dinner event hosted in Goa by the VW India senior management team, which saw the first intake of delegates receive a certificate acknowledging their considerable efforts over the last year.  The development program was designed to provide coaching for senior Dealer Principals and business owners across...

PEP Automotive Announces Corporate Identity Rebrand..

We work in an industry that can't afford to sit on its laurels; we all understand that the automotive industry is dynamic and competitive. And, as consultancy, training and business development specialists to the automotive industry we're all about helping our clients to keep ahead of the game - challenging preconceptions, the way things have been traditionally done, always looking for continuous improvement and ways to stand out from...

Up Sell by Getting Underneath

If you are going to up sell in the service department you may as well take a good look at the customer's car! Here in Delhi, the dealer puts the car on a ramp to look for opportunities for extra work before it comes into the workshop. As you can see from the images, the workshop was very busy during my visit, and all of this in 40 degrees of heat ! Not surprising then, that many of the day's tasks were Air Conditioning related.

PEP Automotive’s five-day French event exceeds sales targets

The full range of PEP’s used car sales expertise was exported to Paris in December 2012 when we helped Jaguar France and their Parisian dealers to organise a used car sales event stretching over five days. Called Ventes trés Insolites,which literally translates as Very Unusual Sales, this was indeed an unusual and unique event. The challenge was to help dealers to retail a very high volume of used cars before the end of the year,...