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The importance of understanding Financial Management

I was talking to a client recently who said it was good that we still teach the basics of financial management. I guess it's a little like our children understanding mathematical multiplication tables. We all use and believe a calculator, but do we really all know how to do a long division sum? My guess is that we all rely on button pressing a little too much. What's vital is a real understanding of how the answer has been arrived...

Inspired & motivated with industry-leading training support - way to go Kawasaki!

I was delighted to be involved with the 2017 Kawasaki Dealer Conference just recently. I have been working with Kawasaki for some time writing and delivering non-technical dealer coaching and development across sales and Aftersales functions, delivered to all levels of dealer personnel - and I must say I really enjoy the motorcycle world. The platform allowed me to speak directly to the business owners and decision- makers of the Kawasaki...

You can’t manage if you can’t measure

Making money in service department is fundamentally the same everywhere in the world. We buy labour, or technicians time and we hope to sell that same time for a profit. Simple really, yet measuring how good we are at it seems to be more of a challenge. There are 3 easy areas that we need to focus on, but working on the first one will pay dividends. Utilisation. This really means are we providing the technicians enough to do! I...

How Accessory Sales Can Provide a Profitable Add-on.

During a recent visit to the Middle East, I came across this showroom developed exclusively for selling accessories. Whilst it is aimed very squarely at their unique market place - four-wheel drive vehicles are very popular and the culture for modifying vehicles and improving off-road performance is common - it did make think about how well other markets present and sell accessories, particularly on used vehicles. In my experience, accessory...

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