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-23 degrees in Finland, but a breeze for the Jaguar F Pace!

Last week whilst the UK was struggling with falling temperatures and snow, PEP Automotive's Michael Henshaw was working in Finland on an international coaching programme.  As temperatures fell to -23 degrees, The Jaguar F Pace, shown here, coped admirably in all road conditions allowing road travel to Helsinki, Turku and Tampere. This is the first of several planned visits to the region over the next few months, but hopefully this has...

PEP's Ian Wright reflects on La Vie En Bleu

Not all work…… La Vie En Bleu, held at the wonderful Prescott Motor Racing venue just outside Cheltenham, is an annual pilgrimage for me.  It has progressed over the last few years to include both Italian and French marques, with Saturday given over to the Italian brands and Sunday focussing on all things French.  As Prescott is the home of the Bugatti Owners Club, it is no surprise that the Sunday is dominated by...

Get ready to plug in!

So, it’s all electric! Well, at least it will be sooner rather than later, given the increased activity being reported around the world on the subject. It seems that petrol and diesel cars will progressively disappear as the world gets to grip with alternative power options for our mobility, and countries get tougher on emissions. Some are ahead of the curve, with Volvo stating that every new car in its range will have an electric...

France set to ban sale of petrol and diesel cars by 2040

On the back of a week where Volvo announced that all new models would be at least partly electric from 2019, more on the same issue from France.. France's Ecology Minister referred to the ‘revolution’ when discussing the considered changes and possible ban of the sale of petrol and diesel cars by 2040. The climate change challenges are fueling (excuse the pun!) the discussions that see France hope to become carbon neutral by...

Reading the Rights Act with Kawasaki!

This week Mike Henshaw has been working with our Kawasaki friends, completing some dealer coaching. Kawasaki are a really proactive business in terms of dealer network support and coaching. Our topic on this occasion allowed us to discuss some of the changing and challenging legal positions that must be understood for successful customer handling. More specifically, time was given over to discussing the Consumer Rights Act. This is not...

You can’t manage if you can’t measure

Making money in service department is fundamentally the same everywhere in the world. We buy labour, or technicians time and we hope to sell that same time for a profit. Simple really, yet measuring how good we are at it seems to be more of a challenge. There are 3 easy areas that we need to focus on, but working on the first one will pay dividends. Utilisation. This really means are we providing the technicians enough to do! I...

How Accessory Sales Can Provide a Profitable Add-on.

During a recent visit to the Middle East, I came across this showroom developed exclusively for selling accessories. Whilst it is aimed very squarely at their unique market place - four-wheel drive vehicles are very popular and the culture for modifying vehicles and improving off-road performance is common - it did make think about how well other markets present and sell accessories, particularly on used vehicles. In my experience, accessory...

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